Frequently Asked Questions

Community Walk to Stop Diabetes

  1. What is Community Walk to Stop Diabetes? Community Walk to Stop Diabetes is a new initiative of the American Diabetes Association's movement to Stop Diabetes. This local grass roots walk event will be organized, coordinated and implemented by local Volunteer Walk Coordinators (VWC) in communities that are 75 miles or more from the closest Step Out: Walk to Stop Diabetes event, the Association's signature walk campaign.
  2. How can I participate in Community Walk to Stop Diabetes? If you have the drive, passion and motivation, you may want to become a Volunteer Walk Coordinator. Volunteer Walk Coordinators will be responsible for planning the event from start to finish, including date, time and location, and recruiting walkers with an emphasis on fundraising. You can also join a Community Walk that is already happening in your community. Take your first step and register today.
  3. What is involved in participating in Community Walk? Participants register and recruit friends or co-workers to walk and raise money. The day of the event is a party to celebrate the fundraising accomplishments of our event as well as an opportunity to promote awareness about diabetes and the American Diabetes Association.
  4. Do I have to raise money? Community Walk events raise on average $2600 or more, on behalf of the 26 million American's living with diabetes. While there is no fundraising minimum it is strongly encouraged that you raise money to support the American Diabetes Association and its mission. The purpose of the Community Walk is to raise awareness and funds in the community to support the mission of the American Diabetes Association and support the 26 million Americans living with diabetes.
  5. How are the funds raised by Community Walk used? 73 percent of the American Diabetes Association's total annual expenses go towards research, information and advocacy and public awareness activities. The Association funds research to prevent, cure and manage diabetes; delivers services to hundreds of communities; provides objective and credible information; and gives voice to those denied their rights because of diabetes.

Online Transactions

  1. Is my information secure? Our software provider, Blackbaud, has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.
  2. How is my credit card information handled? Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

General Online Info

  1. I forgot my Username and Password. Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us for help.
  2. How do I change my Username and/or Password? First, login to your Community Walk Center using your username and password. Once logged in you will see a link at the top of the page called "Edit Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
  3. How do I unsubscribe from email? Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe." Click this link and follow the instructions given to unsubscribe.

Online Fundraising

  1. What is a Personal Page? A Personal Page is an online fundraising tool for you to use when asking friends, family and co-workers to join your event or make a donation. Once you sign up for an event online, by default, you will have a Personal Page created for you. You have the option of personalizing this page by going to your Community Walk Center. You will be able to customize images, text and the style/color webpage layout.
  2. By default I have a personal page, do I have to change it? A compelling Personal Page attracts and engages supporters. While you can spread the word using customized email solicitations, your Personal Page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
  3. How do I change my personal fundraising goal? On the top of your Community Walk Center, enter your new goal and submit the changes to save!
  4. How do I change my event name or event goal? Only the Volunteer Walk Coordinator has the ability to change this information. The Volunteer Walk Coordiantor will need to login to their Community Walk Center and click the "My Event Progress" button. On the Event Progress Page, VWCs will have the ability to update the event name and goal.
  5. How can I see who has donated to me? Login to your Community Walk Center using your username and password. Click on "My Progress"; this will allow you to view your donor list and their donation amounts.
  6. How can I see who has joined my event? Only the Volunteer Walk Coordinator has the ability to change this information. Login to your Community Walk Center using your username and password. Click on "Event Progress"; this will allow you to view your roster and the amounts raised by each walker.
  7. I'm a volunteer walk coordinator, how do I update the message to my team? Only the Volunteer Walk Coordinator has the ability to change this information. In your Community Walk Center, go to the Message from Your Volunteer Walk Coordinator area and click "Edit". This will allow you to make all necessary changes to your message.
  8. What is the difference between making my Personal Page private or public? By default, a Personal Page is Public, meaning your name will appear in the participant search list available to online donors. Anyone accessing the site will be able to support you. Setting your Personal Page to Private means your name will not appear in the participant search list. Only people you invite by giving them your Personal Page URL will be able to support you.

Offline Fundraising

  1. How can I enter OFFLINE gifts into my ONLINE Gifts Summary? First, login to your Community Walk Center using your username and password. Click on the "My Progress" icon in the upper right hand corner. Within the Gifts Summary box, click on "Enter Gifts Received Offline." Enter the information and be sure to click "Save."
  2. Where can I find a receipt I can print and give my donors who give me a small cash donation? If you need to give a receipt for a small cash donation, please print, cut and fill out one of the receipts in this downloadable document (Adobe PDF file).
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Contact Us

  If you have any questions at all about Community Walk to Stop Diabetes, please do not hesitate to contact us at or click here. We will do everything we can to answer your questions and we look forward to hearing from you!

  If you have general questions about the American Diabetes Association or diabetes, view more contact options here.

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Login to Your Community Walk


Forgot Password?

Not registered for a Community Walk?
Get moving! Register Today!

  Start a walk in your very own neighborhood. We’ll help you every step of the way!
Start a Community Walk.

  Now everyone has a chance to Walk to Stop Diabetes. Find a Walk near you today.
Join a Community Walk.

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Join a Step Out Walk

Since you are less than 25 miles from an existing Step out Walk, we'd really love for you to register as a team captain for Step Out!


Event Date


Every community is unique, if you feel Community Walk is for you, click here.

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Start Your Community Walk

Community Walk logo

Thank you for taking the first step towards creating a Community Walk!

STEP 1: What year is your Community Walk?

My Community Walk is this year!

My Community Walk is next year!